Contact Congenital Heart Nurse Specialists
If you need any personal advice about your or child’s congenital heart problem our Congenital Heart Nurse Specialists are very skilled and experienced and able to help with any queries. Our helplines are available Monday to Friday between 09:00 - 17:00. Please ring and leave a message and the Nurse Specialists will call you back to help with your query.
For non-urgent enquiries:
Cardiac helpline 0151 252 5291
For urgent queries outside of normal working hours:
Contact Alder Hey Children’s Hospital switchboard on 0151 228 4811 and ask to be put through to ward 1C for advice.
For non-urgent enquiries:
Cardiac helpline: 0161 701 0664
For urgent queries outside of normal working hours:
Contact ward 85 out of hours on 0161 701 8500/8501
The helpline is based at Liverpool Heart and Chest Hospital and is available for everyone living in the North West of England, North Wales and the Isle of Man
For non-urgent enquiries:
Cardiac helpline: 0151 254 3333
For urgent queries outside of normal working hours:
Please call the hospital switchboard on 0151 600 1616 and ask to speak to the hospital co-ordinator on bleep 2707. If the hospital co-ordinator is busy, please identify yourself as a congenital heart patient and ask for a call back. Make sure you leave your contact number with the switchboard. If it is felt you need urgent medical care you will be advised to call NHS 111 or to attend your local A+E. They will leave a message with the ACHD Team to let them know that you have called out of hours.
Over due appointments
If you think that you or your child’s appointment may be overdue and you haven't received an appointment as planned, you can call the cardiac secretaries who will do their best to help. You can find the secretary's telephone number at the top of either a previous clinic letter or by calling the hospital switchboard and asking to be put through to the secretary. It is especially important to chase the appointment if you or your child are usually seen every 3-6 months and this appointment has not happened as expected.
Feedback about your experience
We want to hear about your experience of using our services. Whether you are a parent of a child with a heart problem or an adult with a congenital heart problem. You might be a carer or family member who wants to provide us with some feedback.. We want to hear about care that has been exceptional as well as care that might need to improve. You can provide feedback via our on-line feedback surveys. The patient surveys are always open so that you can feedback as many times as you need to. Please click here for more information and how to access the online surveys or use our QR code below.
TAKE THE SURVEY
CLICK HERE FOR QR CODE
