Contact Info

North West, North Wales & The Isle of Man Congenital Heart Disease Network, Alder Hey Children’s NHS Foundation Trust Email:

northwestchdnetwork@alderhey.nhs.uk

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CHD Network - Committed to providing high quality care for everyone affected by Congenital Heart Disease in the North West of England, North Wales & Isle of Man

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heartcentreald1 The Heart Centre @AlderHey 💙 @heartcentreald1 ·
22 Dec

Many thanks to @cha_nw for funding a bundle of Sainsburys vouchers🫶, a vital support for our families having to spend Christmas with us at Alder Hey ❤️🎄🙏

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nwchdn NWCHDNetwork @nwchdn ·
15 Dec

📢 PPV Drop-In Event for @NwchdN

Join our next PPV drop-in via Zoom
🎄 Festive catch up!
🗓 16 December
⏰ 7–8pm

An open space to connect, share views and ask questions
🔗 Register here:

@HeartCentreAld1 @cha_nw @HeartSomerville

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News

Patient Experience

Background

The Network Patient and Public Voice (PPV) Group was established in May 2020 at the height of the pandemic. They quickly established themselves as a group of committed users of the service with a combination of people with lived experience. This included family members with children, adults with congenital heart disease and people representing the charity sector. One of the first concerns raised was about communication and how this was often at the heart of problems that patients and families experienced. As a result of this a project was initiated to try and establish what patients and families were experiencing. A number of focus groups were held with families and adult patients to listen to their shared experiences. These focus groups were transcribed and the information used to create two patient experience questionnaires. One for paediatric cardiac patients and their families and one for adult congenital heart disease patients.

TAKE THE SURVEY

CLICK HERE FOR QR CODE


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GET INVOLVED

Feedback surveys for adults & families

Everybody’s experience is important. Please click here for adult and paediatric surveys or scan the QR code to provide feedback about the care you, your family or your child have received.  The survey takes about 15 – 20 minutes to fill in. However, you don’t need to answer every question. If you say “no” to a section it will jump to the next so you can choose which bit of the service to give feedback about. 

The results of these surveys are used to help improve the experience and care that you receive. They really do make a difference. You can feedback as many times as you like as the survey is always live and open.

TAKE THE SURVEY

CLICK HERE FOR QR CODE


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GET INVOLVED

Feedback survey for young people aged 16-25 years

There is also a specific survey is for young people aged 16-25 who are transferring or have recently transferred from their care to adults.   We are keen to listen to feedback so we can help improve this service.  Please click here for the Young Persons’ survey or scan the QR code to provide feedback about the care you have received.  The survey takes about 15 – 20 minutes to fill in. However, you don’t need to answer every question. If you say “no” to a section it will jump to the next so you can choose which bit of the service to give feedback about. 

The results of these surveys are used to help improve the experience and care that you receive. They really do make a difference. You can feedback as many times as you like as the survey is always live and open.

Patient Experience Forum


We use the feedback from the surveys to improve patient care and experience throughout our Network. We have a Patient Experience Forum that meets once a year to review all of the data from the past 12 months. This gives enough time for as many surveys as possible to be completed and makes the results more meaningful. The Patient Experience Forum is attended by Network staff, doctors and nurses and any other relevant staff, managers, psychologists and includes our patient representatives. At this meeting they will agree the top 3 priorities for the Network to work on to help improve the experiences of patients and their families.

Meeting Report June 2024

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Click above to access the meeting report from June 2024

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